Privacy Policies

At Chitralekha, we respect your privacy and are committed to safeguarding your personal information. This policy outlines how we collect, use, and protect your data when you explore our website or book a stay with us.

1. What Information Do We Collect?
We gather two types of information:

• Details You Share with Us:
  • Your name, email, phone number, and address when you make a booking or inquiry.
  • Payment information like card details to complete your transactions securely.
  • Any special preferences or travel requests you mention.
• Data We Collect Automatically:
  • Your device details like IP address, browser type, and pages you browse on our site.
  • Cookies to make your experience smooth and personalized.
• Third-Party Sources:
  • Information shared by our travel partners to process bookings efficiently.

2. How Do We Use Your Information?
We use your information to:

• Process bookings, payments, and travel arrangements.
• Communicate updates, confirmations, and important trip details.
• Enhance your experience with tailored recommendations.
• Share special offers and updates (only if you’ve opted in).
• Ensure compliance with laws and protect against fraud.

3. Do We Share Your Information?
Yes, but only when necessary:

• Travel Partners: Airlines and tour operators need your details to finalize bookings.
• Payment Gateways: Secure platforms to process your payments.
• Legal Authorities: When required by law or to protect our rights.

We do not sell your personal data to anyone.

4. How Do We Protect Your Data?
Your safety is our priority. We:

• Use encryption to secure sensitive data like payment details.
• Restrict access to your data to authorized personnel only.
• Regularly update our systems to prevent unauthorized access.

5. Your Rights
You can:

• Access, update, or delete your information anytime.
• Opt out of marketing emails by clicking “unsubscribe.”
• Raise concerns or complaints by reaching out to us at om@chitralekharesort.com.

6. What Other Information Should I Know About My Privacy?
Your privacy is a shared responsibility. While we do everything we can to protect your information, it’s important for you to stay vigilant. Avoid sharing sensitive details like passwords with anyone and use secure networks when accessing our services. If you suspect any unauthorized use of your data, report it to us immediately. Additionally, our website may contain links to third-party sites, and we encourage you to review their privacy policies before providing any information.

7. Cookie Usage
Cookies help us personalize your experience. You can adjust your cookie settings in your browser. For more details, visit our Cookies Policy page.

8. Retention and International Data Transfers
We keep your data as long as needed to provide services, comply with laws, or resolve disputes. If you’re outside India, your data may be processed in India under strict security protocols.

9. Updates to This Policy
We may revise this Privacy Policy occasionally. Check back here for updates. The effective date will always be mentioned.