1. Booking & Payment
- Room bookings are subject to availability and confirmation upon advance payment.
- 100% payment may be required during peak seasons, weekends, or festivals.
- We accept payments via UPI, credit/debit cards, net banking, and approved wallets.
2. Check-In / Check-Out Policy
- Check-In: 02:00 PM | Check-Out: 11:00 AM
- Early check-in or late check-out is subject to availability and may incur additional
charges.
3. Cancellation & Refunds
- Cancellations made 7 days before the check-in date are eligible for a full refund.
- 50% refund for cancellations made 3–6 days prior to check-in.
- No refund for cancellations made less than 72 hours before arrival or no-shows.
- Refunds (if any) will be processed within 7 working days.
4. Identification Requirements
- All guests must present valid government-approved photo ID (Aadhaar, Passport, DL, etc.) at
check-in.
5. Visitor Policy
- Outside guests/visitors are not allowed in guest rooms after 9:00 PM.
- Please inform reception in case of any visitor for approval.
6. Pets Policy
7. Resort Property
-
Guests are requested to respect resort property. Damages caused will be chargeable.
- Smoking is allowed only in designated areas.
8. Liability Disclaimer
- Chitralekha Resort is not responsible for loss or damage to personal belongings.
- Resort management reserves the right to cancel or modify bookings under unavoidable
circumstances.
9. Use of Facilities
- Swimming pool, lawn, and other facilities must be used as per resort guidelines.
- Guests using such areas do so at their own risk.
10. Jurisdiction
- All disputes are subject to Dehradun jurisdiction only.
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